Effective Date: September 25, 2023
Welcome to Remare Kids, where we offer multiple delivery methods to ensure your convenience and satisfaction. Please review the following delivery options carefully.
1. Pickup
1.1. Description: You have the option to pick up your order at shows, stalls, and events that we host from time to time. These events may vary in location and frequency.
1.2. Availability: Pickup availability will be specified during the checkout process and will depend on the event’s date, time, and location.
1.3. Notification: If you select the pickup option, we will provide you with details regarding the event, including its date, time, and venue. Please ensure you bring a valid order confirmation for pickup.
2. Domestic Australian Shipping via AusPost
2.1. Description: We offer domestic shipping within Australia through Australia Post (AusPost). This option allows us to deliver your order directly to your specified Australian address.
2.2. Delivery Time: Delivery times may vary depending on your location and AusPost’s shipping schedule. Estimated delivery times will be provided during the checkout process.
2.3. Shipping Costs: Shipping costs for domestic orders will be calculated based on the weight, dimensions, and destination of your order. These costs will be displayed during the checkout process.
3. International Shipping via AusPost
3.1. Description: For our international customers, we offer shipping through Australia Post (AusPost). This option allows us to deliver your order to international destinations outside of Australia.
3.2. Delivery Time: Delivery times for international orders may vary significantly depending on the destination and local postal services. Estimated delivery times will be provided during the checkout process.
3.3. Shipping Costs: Shipping costs for international orders will be calculated based on the weight, dimensions, and destination of your order. These costs will be displayed during the checkout process.
4. Tracking and Updates
4.1. For domestic and international shipments, we provide tracking information whenever possible. You will receive tracking details once your order has been dispatched.
5. Customs and Import Duties (International Shipping)
5.1. For international orders, please note that customs and import duties may apply upon arrival in your country. These fees are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your local customs authorities for information on any applicable duties.
6. Shipping Restrictions
6.1. Some items may have shipping restrictions based on size, weight, or destination. We will notify you during the checkout process if any such restrictions apply to your order.
7. Contact Us
7.1. If you have any questions or need assistance with your order or delivery options, please do not hesitate to contact us at the provided email address: [[email protected]].
Thank you for choosing Remare Kids. We strive to provide convenient and reliable delivery options to meet your needs. Your satisfaction is important to us, and we appreciate your business.