Remare Kids (Remare Pty Ltd)
Effective Date: September 25, 2023
1. Returns and Refunds
At Remare Kids, we aim for your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, please review our return policy for a smooth and efficient process.
2. Eligibility Criteria for Returns
To initiate a return, kindly ensure the following:
2.1. Original Condition and Packaging: The item must be in its original condition and packaging.
2.2. Artworks: Artworks must remain unaltered, undamaged, and unused.
2.3. Children’s Storybooks and Role-Playing Games: These items should remain in their original, unopened packaging.
2.4. Proof of Purchase: Please retain your order number or receipt as proof of purchase.
3. Return Process
To return an item:
3.1. Contact Us: Reach out to our customer service team at [[email protected]] within 30 days of receiving your order to initiate the return process.
3.2. Provide Information: Please provide your order number, details of the item(s) you wish to return, and the reason for the return.
3.3. Approval and Instructions: Once your return request is approved, you will receive comprehensive instructions on how to return the item(s).
4. Refunds and Exchanges
4.1. Refunds: Refunds will be issued to the original payment method used for the purchase.
4.2. Shipping and Handling Fees: Please note that shipping and handling fees are non-refundable.
4.3. Exchanges: Exchanges are subject to item availability. If the desired item is unavailable, we will offer a store credit or a refund, as per your preference.
5. Return Shipping
5.1. Customer Responsibility: The cost of return shipping is the responsibility of the customer, except in cases of defective or incorrect items received.
5.2. Recommended Method: We recommend using a trackable shipping method for your return for added security and visibility.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will promptly arrange for a replacement, exchange, or refund, depending on the specific circumstances.
Please be aware that this Return Policy is subject to change and may be updated at our discretion. For further assistance or clarification regarding returns or exchanges, please do not hesitate to contact our dedicated customer service team at [[email protected]].
Thank you for choosing Remare Kids. Your satisfaction is our priority.